hb33 Privacy Policy

Your Privacy at a Glance

The cards below summarise the key privacy commitments hb33 makes to every player. These are summaries only — please read the full sections below for complete detail.

3. How We Use Your Information

hb33 uses the personal data it collects only for the purposes described below. We do not use your data for any purpose beyond what is stated here without first obtaining your explicit consent or as required by law.

1. Account management: to create, verify, maintain, and administer your hb33 player account, including processing login sessions, password resets, and KYC verification for Bangladesh players.
2. Payment processing: to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to reconcile transaction records; and to detect and prevent payment fraud.
3. Legal and regulatory compliance: to comply with applicable anti-money laundering (AML), know-your-customer (KYC), and counter-terrorism financing (CTF) obligations; to respond to lawful requests from competent authorities; and to investigate suspected fraud or misuse of the platform.
4. Responsible gaming: to monitor player activity for signs of problem gambling; to enforce deposit limits, session time limits, and self-exclusion requests; and to deliver responsible gaming communications when required.
5. Service and platform improvement: to analyse aggregated, anonymised usage data to understand player behaviour, improve game selection, optimise platform performance, and personalise content and promotions where you have consented.
6. Customer support: to respond to queries, complaints, and technical support requests submitted by registered hb33 players in Bangladesh via the hb33 support contact email.

5. Sharing Your Information

hb33 does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

1. Payment processors: hb33 shares transaction data with its payment processing partners — including the operators of bKash, Nagad, Rocket, and Upay integrations, and with card payment processors for Visa and Mastercard transactions — solely for the purpose of executing and reconciling financial transactions in BDT. These processors are contractually bound to handle your data securely and only for this purpose.
2. Identity verification and KYC providers: where third-party KYC or identity verification services are used to verify your NID, age, or source of funds, hb33 shares the minimum personal data required for that verification. These providers operate under strict data processing agreements.
3. Legal and regulatory authorities: hb33 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required to do so by a valid legal obligation, court order, or lawful request. hb33 will notify you of such disclosure where it is legally permitted to do so.
4. Technology and platform service providers: hb33 uses third-party providers for certain technical infrastructure services such as cloud hosting, data analytics, and customer support software. These providers act as data processors and are contractually bound to process your data only on hb33's instructions, under strict confidentiality obligations, and in accordance with this Privacy Policy.

hb33 requires all third-party processors and partners who handle personal data on our behalf to adhere to data security standards equivalent to those applied by hb33 itself. hb33 does not transfer personal data of Bangladesh players to international recipients without ensuring that appropriate safeguards are in place.

7. Your Rights

As a player using the hb33 platform, you have the following rights in respect of the personal data hb33 holds about you. To exercise any of these rights, please contact hb33 support using the email address displayed in the footer of this page. hb33 will respond to verified requests within a reasonable timeframe.

1. Right of access: You may request a copy of the personal data hb33 holds about you. hb33 will provide this in a commonly used electronic format within a reasonable period of your verified request.
2. Right to rectification: If personal data hb33 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. hb33 will update inaccurate data promptly upon receiving a verified correction request.
3. Right to erasure: Subject to mandatory legal retention obligations (for example AML and KYC record-keeping requirements), you may request deletion of the personal data hb33 holds about you. hb33 will action verified erasure requests within thirty (30) days where no legal obligation prevents deletion.
4. Right to restrict processing: In certain circumstances — for example, where you contest the accuracy of data or have objected to processing — you may request that hb33 restricts its processing of your personal data to storage only, pending resolution of the issue.
5. Right to object: Where hb33 processes your personal data on the basis of legitimate interests (see Section 4), you have the right to object to that processing. hb33 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the above rights, please email hb33 support at the address shown in the footer of this page. hb33 may need to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised person. hb33 will not charge a fee for reasonable requests and will respond within a reasonable timeframe.

9. Data Security

hb33 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the hb33 platform; encryption at rest for sensitive stored data; access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis; regular security assessments; and incident response procedures to address data security incidents promptly.

While hb33 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights and freedoms, hb33 will notify affected players without undue delay and will take immediate steps to contain the incident, assess its impact, and prevent recurrence. If you believe your hb33 account has been compromised, please contact hb33 support immediately using the email address in the footer.

11. Changes to This Privacy Policy

hb33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where required, notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the hb33 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage all Bangladesh players to review this page regularly so that you remain informed about how hb33 is protecting your personal data.