Responsible Gaming at hb33
Tools, guidelines, and support to help you stay in control — because gaming should always be fun, never a burden.
Our Commitment to Responsible Gaming
hb33 is committed to providing a safe, fair, and enjoyable gaming environment for all registered players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We believe that gambling should be a form of entertainment, not a source of financial pressure or personal hardship. That is why responsible gaming is not a checkbox for hb33 — it is a core part of how we operate, every single day.
hb33 offers a range of practical tools that give every player direct, real-time control over their gaming activity. These tools are available to all registered users and can be activated by contacting hb33 support at any time. We do not make these tools difficult to access — if you need to slow down or stop, hb33 will act on your request promptly and without question.
Responsible Gaming Tools
hb33 gives every player access to the following responsible gaming tools. All tools can be requested at any time by emailing hb33 support. Requests are processed promptly — typically within 24 hours for limits and time-outs, and immediately for self-exclusion.
Deposit Limits in Detail
Setting a deposit limit is one of the most effective ways to keep your hb33 gaming activity within a budget you are comfortable with. hb33 allows you to set a daily, weekly, or monthly limit on the total amount of BDT you can deposit into your account via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Once your chosen limit is reached, no further deposits will be processed until the limit period resets or you successfully request a limit change.
Decreasing a deposit limit takes effect immediately — there is no waiting period. If you wish to increase a limit, hb33 applies a mandatory reflection period before the increase is applied, giving you time to reconsider. This asymmetry is intentional: reducing a limit is always instant, while increasing one requires a pause.
Time-Out and Cooling-Off Periods
A time-out is a short voluntary break from hb33. You can request a time-out for a period ranging from 24 hours up to six weeks. During a time-out, your hb33 account is suspended: you cannot log in, place bets, make deposits, or access your account in any way. Pending withdrawals of existing balances will still be processed. The time-out period cannot be shortened once it has begun — this deliberate design helps ensure the break achieves its purpose.
If you feel you need a longer break than six weeks but are not yet ready for full self-exclusion, hb33 support can discuss an extended cooling-off arrangement. We encourage players who are uncertain about their gaming habits to take a time-out proactively — it is a sign of good self-awareness, not weakness, and hb33 will always respect and honour your request without delay.
Self-Exclusion
Self-exclusion is the strongest responsible gaming tool available on hb33. When you self-exclude, your account is fully blocked for the chosen period — you will not be able to log in, deposit, bet, or receive any promotional communications from hb33. Self-exclusion periods available at hb33 are: 6 months, 1 year, 3 years, or permanent. There is no minimum waiting period before self-exclusion takes effect — it is applied immediately upon receipt of your verified request.
During a self-exclusion period, hb33 will use all reasonable measures to prevent you from opening a new account on the platform. Any balance remaining in your account at the time of self-exclusion can be withdrawn — please contact hb33 support to arrange this. At the end of a fixed self-exclusion period, hb33 will apply a further mandatory reflection period before reactivation is considered, and reactivation requires explicit written confirmation from you.
How to Request a Responsible Gaming Tool
Requesting a responsible gaming tool at hb33 is straightforward. Follow the steps below to activate a deposit limit, time-out, or self-exclusion. You do not need to provide a reason — hb33 will always action these requests without question and without delay.
- 1 Compose an email to [email protected] from the email address registered on your hb33 account.
- 2 In the subject line, write clearly: "Responsible Gaming Request — [Deposit Limit / Time-Out / Self-Exclusion]".
- 3 In the body of the email, state your full name, your hb33 username, and the specific tool and parameters you want (e.g., "monthly deposit limit of ৳5,000" or "6-week time-out starting today").
- 4 Our support team will confirm the change is active via email, typically within 24 hours for limits and time-outs, and immediately for self-exclusion requests.
Warning Signs of Problem Gambling
Gambling is meant to be entertaining. When it stops being fun and starts causing distress or harm, it may have become a problem. The following signs may indicate that your gambling habits need attention. If you recognise any of these in yourself or someone close to you, please act now.
- Gambling with money set aside for essential expenses such as rent, food, bKash/Nagad bill payments, or family needs.
- Chasing losses — increasing bets in an attempt to recover money already lost in a previous session.
- Lying to family members or friends about how much time or money is spent on gaming.
- Feeling anxious, irritable, or restless when not gambling, or using gambling to escape stress or difficult emotions.
- Spending increasing amounts of time gambling, to the point where work, family, or social responsibilities are being neglected.
- Borrowing money — from family, friends, or financial services — specifically to fund gambling activity.
If you recognise more than one of these signs, we strongly encourage you to contact hb33 support now to request a time-out or self-exclusion. You can also speak with a trusted person in your life — a family member, friend, or healthcare professional — about what you are experiencing. hb33 will always support you in making safer choices.
Underage Player Protection
hb33 applies a strict minimum age of 21. Every player must confirm their age at registration, and hb33 reserves the right to request identity documents (such as a National Identity Card) to verify age at any time. Any account found to belong to a person under 21 will be immediately closed, all funds in the account will be refunded, and any accumulated winnings will be voided. hb33 takes underage gambling extremely seriously and will not hesitate to act.
If you are a parent or guardian in Bangladesh and are concerned that a person under 21 in your care may be using hb33, please contact our support team immediately using the email address in the footer of this page. We will investigate and take action without delay. We also encourage parents to use device-level parental control tools to restrict access to online gaming platforms on shared devices.
Need Help? Contact hb33 Support
If you have concerns about your own gambling or someone else's, or if you want to activate any of the responsible gaming tools described on this page, please reach out to the hb33 support team. We are here to help — no question is too small, and no request will be judged. Your wellbeing matters more to us than any wager.
hb33 is a safe and reliable platform committed to fair play and player wellbeing. If you ever feel that gaming on hb33 is no longer enjoyable, or that it is causing you or those around you any form of distress, please do not hesitate to use the tools on this page or contact support. Taking a break is always the right decision when you need one, and hb33 will make it as easy as possible for you to do so.
Play Smart. Stay in Control.
Browse our FAQ for quick answers about accounts and tools, or log in to hb33 and manage your gaming limits directly through support.